I will be conducting the following four seminars in the northern Florida area:
How to Prepare to Pass an ASQ Certification Exam
Statistics:Principles and Applications
Process-Based Auditing
How to Provide a Quality Service
Exact location is to be determined – probably Jacksonville or Orlando.More information on these courses is below.If you have any questions, do not hesitate to contact me.
Let me know if you have an interest.Ask about the various discounts I offer.Like all my classes they can be brought in-house for additional savings.Also if you have any other training needs, keep me in mind.
Description:This course explains the process of getting ASQ certified for any of the various certifications offered.You will learn which certification is right for you.You will learn how to do a self-assessment based on the body of knowledge.Body of knowledge common to all certification will be covered.You will learn the best resources and materials to obtain.You will develop a personal study plan.A practice exam is part of this course.Also test-taking strategies will be discussed.
Note:Recommend you take this course about 6 months before you take any exam.
Date:February 24, 2010Cost:$395
Course:Statistics:Principles and Applications
Course Description:Learning the principles of statistics in an understandable way as well as practical applications in the workplace. From understanding variation to hypothesis testing to process capability studies -- this course covers it all. The course objective is to give the knowledge and skills necessary to make better decisions.
Dates:February 25-26, 2010Cost:$695
Course:Process-Based Auditing
Course Description:Process-based auditing requires a different skill set then traditional element-based auditing.This course goes beyond basic lead assessor training to auditing process linkages, system effectiveness and customer satisfaction.
Dates:March 1-2, 2010Cost:$695
Course:How to Provide a Quality Service
Description:In this course you will learn the differences between product quality and service quality.Each of us provides a service toward our organization.Research has revealed 5 attributes customers want from a service.Learn how you personally can use these attributes to improve your work as an individual and as a team member.The concept of a service recovery will be presented to assure customer satisfaction.Each attendee will create a personal development plan toward becoming an excellent service provider.
Date:March 3, 2010Cost:$395
We are vitally concerned with your privacy on the internet and respect your right to refuse any other email distributions from us. If you choose to discontinue these mailings, let us know. Your email address will be removed permanently from our database.
